Orozino Casino Privacy Policy

At Orozino Casino, we take your privacy seriously. This page sets out the complete Orozino Casino privacy policy, explaining in plain language how we collect, use, store, and protect every piece of personal data you share with us when you register, play, or interact with orozinoscasino.com. Our practices are aligned with the Australian Privacy Act 1988 and the thirteen Australian Privacy Principles (APPs), as well as the European General Data Protection Regulation (GDPR) where applicable. Whether you are a new member exploring our 4,000+ game catalogue or a loyal VIP seeking clarity on data protection, this document answers your questions transparently and completely.

1. Identity of the Data Controller

Orozino Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For all matters relating to data processing and information security, this company acts as the data controller — the entity that determines the purposes and means by which your personal information is processed. If you have questions about how we handle your user data, you may contact our dedicated team at any time:

• General enquiries: [email protected]
• Privacy & data protection enquiries: [email protected]
• Data Protection Officer: [email protected]

2. Personal Data We Collect at Orozino Casino

The scope of data collection at Orozino Casino is strictly limited to what is necessary to provide our services, fulfil our legal obligations, and keep the platform safe for all users. Below is a comprehensive breakdown of the categories of personal data we may hold about you.

2.1 Identification Data

When you create an account, we collect your full legal name, date of birth, country of residence, and a copy of your government-issued identity document (passport, driver's licence, or national identity card). This information is required to verify your identity as part of our mandatory Know Your Customer (KYC) process and to comply with Anti-Money Laundering (AML) regulations. Orozino Casino will not process any withdrawal request without completed KYC verification.

2.2 Contact Information

We collect your email address, phone number, and residential address. These are used to communicate with you about your account, send promotional offers (where you have opted in), and comply with legal obligations. Your contact details form part of your personal information profile stored securely on our servers.

2.3 Financial Data

To facilitate deposits and withdrawals, Orozino Casino collects payment-related information, including bank account details, credit or debit card numbers (stored in masked form), e-wallet identifiers, and cryptocurrency wallet addresses. We support a wide range of payment methods including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer. Full card or account numbers are never stored on our servers in plain text; all financial data storage is handled using tokenisation and encryption standards.

2.4 Gaming Activity Data

We record a comprehensive log of your gaming activity, including bets placed, games played, wins and losses, bonus usage, free spin consumption, and session durations. This user data serves multiple purposes: it enables us to provide accurate account statements, detect potential problem gambling behaviour, and improve the overall gaming experience. Our catalogue includes titles from 50+ providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming.

2.5 Technical and Device Data

When you access orozinoscasino.com, our systems automatically log certain technical data, including your IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URL. This technical user data helps us optimise the platform for all devices — including our Android APK app and iOS Progressive Web App (PWA) — and detect any suspicious or fraudulent access attempts.

2.6 Communication Data

Any messages you send to our customer support team via live chat or email ([email protected]) are retained as part of your account record. These communications may be reviewed for quality assurance, training purposes, or to resolve disputes. Our support team is available 24/7 via live chat and responds to email enquiries within 12 hours.

2.7 Sensitive Personal Data

In limited circumstances, such as responsible gambling self-declarations or accommodating a disability for accessibility purposes, Orozino Casino may process sensitive personal data. We handle such information with the highest level of care, process it only with your explicit consent, and never use it for marketing purposes. We are committed to full confidentiality when it comes to sensitive information.

2.8 Data from Third Parties

We may receive personal information about you from trusted third-party sources, including identity verification agencies, fraud prevention databases, payment processors, and analytics providers. Any third-party data is integrated into our systems under the same data protection standards as data collected directly from you.

3. How We Collect Your Data

Orozino Casino collects your personal data through the following channels:

• Direct submission: when you fill in registration forms, KYC verification uploads, payment details, or contact forms on our website.
• Automated collection: via cookies, web beacons, pixel tags, and server logs when you browse or interact with our platform.
• Third-party sources: identity verification providers, fraud prevention agencies, payment processors, and advertising partners.
• Support interactions: data shared during live chat conversations or email correspondence.
• Promotional activities: information submitted when you participate in tournaments, promotions, or VIP programme activities.

4. Purposes of Data Processing

The Orozino Casino data processing activities cover a broad set of legitimate purposes, each of which is described in detail below. We never process your personal data for purposes that are incompatible with those originally disclosed.

5. Legal Basis for Processing Your Personal Data

Under the Australian Privacy Act 1988 and applicable privacy frameworks, Orozino Casino processes your personal information on the following legal grounds:

1. Contract Performance: Processing necessary to fulfil our contractual obligations to you as a registered player, including account administration and payment processing.
2. Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, tax reporting, and gaming licence conditions.
3. Legitimate Interests: Processing that serves our genuine business interests — such as fraud prevention, data security, and platform improvement — where those interests are not overridden by your rights and freedoms.
4. Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as receiving marketing communications or accepting our cookie policy.

Where we rely on your consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Orozino Casino Cookie Policy

The Orozino Casino cookie policy governs the use of cookies and similar tracking technologies on our website. A cookie is a small text file placed on your device when you visit a site. Cookies enable us to recognise your browser, remember your preferences, and gather analytics data that helps us improve your experience.

6.1 Types of Cookies We Use

6.2 Managing Your Cookie Preferences

When you first visit orozinoscasino.com, a cookie consent banner will appear. You may accept all cookies, reject non-essential cookies, or customise your preferences by category. You may also manage cookies directly through your browser settings. Please note that disabling essential cookies may impair the functionality of the site. For detailed instructions on managing cookies in major browsers (Chrome, Firefox, Safari, Edge), visit your browser's help section.

7. Sharing Your Personal Data with Third Parties

Orozino Casino does not sell your personal data to third parties. However, we share information with selected partners and authorities under specific, controlled circumstances:

7.1 Payment Providers

To process your deposits and withdrawals, we share relevant financial personal information with our payment partners, including processors for PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks. These providers operate under their own privacy frameworks and are contractually bound to maintain strict confidentiality.

7.2 Regulatory and Law Enforcement Authorities

We may be legally required to disclose your personal data to regulatory bodies, tax authorities, law enforcement agencies, or courts. Such disclosures are made only to the extent required by law and do not require your prior consent. This applies to obligations under Australian law, Curaçao gaming regulations, and any other jurisdiction whose laws apply to your account.

7.3 KYC and Identity Verification Partners

Our KYC obligations require us to share identity documents and verification requests with approved third-party identity verification providers. These partners process your data solely for verification purposes and are prohibited from using it for any other purpose.

7.4 Technology and Analytics Partners

We may share anonymised or aggregated user data with analytics and technology service providers to improve our platform performance. Where personalised data is shared, it is done so under strict data processing agreements that ensure data protection standards equivalent to those described in this policy.

7.5 Fraud Prevention Databases

To protect our platform and all users, Orozino Casino participates in industry-wide fraud prevention schemes and may share relevant data with shared databases operated by trusted third parties. This is done on the basis of legitimate interests and our legal obligation to prevent financial crime.

8. International Data Transfers

As an online casino operating under a Curaçao licence and serving Australian players globally, Orozino Casino may transfer your personal data to countries outside Australia. We ensure that any international transfer of personal information is subject to appropriate safeguards, which may include:

• Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.
• Adequacy decisions recognising a third country's data protection standards as equivalent to Australian standards.
• Binding corporate rules where applicable within our group of companies.
• Your explicit consent, where required by law.

We take all reasonable steps to ensure that your personal data is treated securely and in accordance with this privacy policy regardless of where it is processed.

9. Data Security at Orozino Casino

Orozino Casino data security is built on multiple layers of technical and organisational measures designed to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our information security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that sensitive information cannot be intercepted during transmission.
• Firewalls and Intrusion Detection Systems: Our servers are protected by advanced firewalls and real-time intrusion detection systems that monitor for suspicious activity and block unauthorised access attempts.
• Secure Data Storage: All data storage on our servers uses encrypted databases. Financial data is tokenised, meaning raw payment details are replaced with non-sensitive equivalents.
• Access Controls: Access to personal data within our organisation is strictly controlled on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality agreements and regular security training.
• RNG Certification: Our Random Number Generators (RNGs) are independently certified to ensure fair play and cannot be manipulated — protecting the integrity of your gaming experience alongside your data.
• Regular Security Audits: We conduct periodic internal and external security reviews to identify and remediate vulnerabilities in our systems.

While we implement robust data security measures, no online system can guarantee absolute security. We strongly encourage players to use a strong, unique password for their Orozino Casino account and to enable two-factor authentication where available.

10. Data Retention Periods

Orozino Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Below are our standard retention schedules:

After the applicable retention period expires, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.

11. Your Privacy Rights Under Australian Law

As an Australian player, the Privacy Act 1988 and the Australian Privacy Principles grant you a range of privacy rights in relation to the personal data that Orozino Casino holds about you. We are fully committed to honouring these rights and have established clear procedures for handling requests.

11.1 Right of Access

You have the right to request access to the personal information we hold about you. This includes a copy of the data itself and information about how it is being used. Requests for access may be made by emailing [email protected]. We will respond within 30 days of receiving a verified request.

11.2 Right to Correction

If any personal data we hold is inaccurate, out of date, or incomplete, you have the right to request that we correct it. You may update basic contact information directly via your account settings, or contact our privacy team for corrections to other data fields.

11.3 Right to Deletion

You may request the deletion of your personal information from our systems, subject to certain exceptions. We may be legally required to retain certain data — for example, transaction records for tax purposes or identification records for AML compliance — even after your account is closed. Where deletion is not possible in full, we will explain the specific reason.

11.4 Right to Restriction of Processing

In certain circumstances, you may ask us to restrict how we use your personal data — for example, while we investigate the accuracy of data you have challenged, or while we consider your objection to a particular data processing activity.

11.5 Right to Data Portability

Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.

11.6 Right to Object

You have the right to object to data processing that is based on our legitimate interests. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests or the processing is necessary for legal claims.

11.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for data processing — such as for marketing communications or certain cookies — you may withdraw that consent at any time by adjusting your account preferences, updating your cookie settings, or contacting our privacy team.

11.8 Rights Related to Automated Decision-Making

If we use automated processes to make decisions that significantly affect you — such as automated responsible gambling interventions — you have the right to request human review of any such decision.

To exercise any of these privacy rights, please contact our Data Protection Officer at [email protected]. We may request proof of identity before processing your request to protect your personal information from unauthorised disclosure.

12. Supervisory Authority — OAIC

If you believe that Orozino Casino has not handled your personal data in accordance with Australian privacy law, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which is Australia's national regulator for privacy and freedom of information matters. We encourage you to contact us first so we can attempt to resolve your concern directly.

• OAIC Website: www.oaic.gov.au
• OAIC Phone: 1300 363 992
• OAIC Email: [email protected]

Where GDPR applies (for example, to players who are residents of the European Economic Area), you also have the right to lodge a complaint with your local EU supervisory authority.

13. Data Protection Officer

Orozino Casino has appointed a Data Protection Officer (DPO) who is responsible for overseeing our compliance with applicable data protection laws, including the Australian Privacy Act 1988 and GDPR. The DPO also serves as the primary point of contact for regulatory authorities and for players who wish to exercise their privacy rights.

You may contact our DPO directly at: [email protected]

Our DPO is committed to responding to all enquiries within a reasonable timeframe and handling all communications with the utmost confidentiality.

14. Responsible Gambling and Privacy

Orozino Casino is committed to promoting responsible gambling among all Australian players. Our responsible gambling tools involve processing certain personal data to monitor gameplay and intervene when patterns suggest potential harm. The tools available include:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you deposit.
• Bet and Loss Limits: Restrict the maximum amount you can wager or lose within a defined period.
• Session Limits: Limit the duration of individual gaming sessions.
• Cooling-Off Periods: Temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the platform for 6 months, 1 year, 5 years, or permanently.

Data collected in connection with responsible gambling tools is processed exclusively for player protection and regulatory compliance purposes. It is never used for marketing profiling and is held in strict confidentiality.

15. Changes to the Orozino Casino Privacy Policy

We reserve the right to update or modify this Orozino Casino privacy policy at any time to reflect changes in our data practices, technological developments, or legal requirements. When material changes are made, we will notify registered players by email to the address on file and/or by placing a prominent notice on our website. The date of the most recent revision will always be displayed at the top of this page. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information. Continued use of Orozino Casino following the posting of changes constitutes your acceptance of those changes.

16. Frequently Asked Questions About Orozino Casino Privacy

What personal data does Orozino Casino collect when I register?

When you register, Orozino Casino collects your full name, date of birth, email address, phone number, and residential address. Before your first withdrawal, you will also need to submit identity documents as part of our KYC process. This data collection is necessary to verify your identity, comply with legal requirements, and manage your account.

Does Orozino Casino share my data with third parties?

We do not sell your personal data. We share it only with carefully selected partners — such as payment processors, identity verification providers, and analytics services — under strict contractual confidentiality obligations. We may also disclose data to authorities when required by law. Orozino Casino data protection standards apply to all third-party relationships.

How long does Orozino Casino keep my data?

Data storage periods at Orozino Casino vary by data type. Account and KYC information is retained for the duration of your account plus five years post-closure. Financial records are kept for seven years in line with regulatory requirements. After the retention period ends, data is securely deleted or fully anonymised.

What cookies does Orozino Casino use?

Our cookie policy covers four types: essential cookies (necessary for site operation), analytical cookies (to understand how users navigate our site), functional cookies (to remember your preferences), and marketing cookies (for targeted advertising, set only with your consent). You can manage your cookies at any time via the cookie preferences panel on our website.

How can I request access to or deletion of my personal information?

To exercise your privacy rights — including the right to access, correct, or delete your personal information — please email our Data Protection Officer at [email protected]. We will verify your identity and process your request within 30 days. Certain data may be retained where legally required, in which case we will explain the applicable retention grounds.

Is my financial data safe at Orozino Casino?

Yes. Orozino Casino uses 256-bit SSL/TLS encryption to protect all data in transit, and our servers use encrypted data storage with tokenisation for financial information. We never store full card or bank account numbers in plain text. Our data security infrastructure is regularly audited to ensure it meets current information security standards.

Can I opt out of marketing communications?

Yes. If you have consented to marketing communications from Orozino Casino, you may withdraw that consent at any time by clicking the "unsubscribe" link in any marketing email, updating your communication preferences in your account settings, or contacting us at [email protected]. Withdrawing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

What is the OAIC and how can it help me?

The Office of the Australian Information Commissioner (OAIC) is Australia's national privacy regulator. If you believe Orozino Casino has mishandled your personal data and we have been unable to resolve your complaint directly, you may lodge a formal complaint with the OAIC at www.oaic.gov.au. The OAIC can investigate complaints and enforce compliance with the Privacy Act 1988 and the Australian Privacy Principles.

At Orozino Casino, we are dedicated to earning and maintaining your trust. Our commitment to data protection, information security, and transparent data processing practices is not just a legal requirement — it is a core part of who we are. If you have any questions or concerns about the Orozino Casino privacy policy or the way we handle your personal information, please do not hesitate to reach out to our privacy team at [email protected]. We are here to help.